Technical writing services

We make user documentation easier for you

Your plate is more than full. Producing technical documents is just one more thing to manage. Our team of technical writers and illustrators can help. Fire & Rain offers a variety of technical writing services for the manufacturing industry, including:

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  • Assembly/Installation instructions
  • User manuals
  • Reference guides
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  • Warning labels
  • Product labels
  • Shipping carton labels
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  • Service tech sheets
  • Service manuals
  • Product illustrations
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  • Assembly/Installation instructions
  • User manuals
  • Reference guides
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  • Warning labels
  • Product labels
  • Shipping carton labels
p
  • Service tech sheets
  • Service manuals
  • Product illustrations

Our technical communications team has developed professional, user-friendly product documentation for brands such as KitchenAid, Magic Chef, Kenmore and Haier.

See how Fire & Rain’s technical writing services provide solutions to your documentation needs and create a better user experience for your customers.

Fast and efficient content management

We use specialized software that features:

Single-source publishing

A centralized source of authored content can be output to multiple formats. This allows for efficient collaboration of contributors, such as engineers, writers, illustrators and managers.

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Topic-based writing

A library of easy-to-reuse copy is developed about specific topics. The copy is used wherever it is needed throughout your technical publications.

Authoring a better user experience

A critical moment in the user experience happens when the customer learns how to use a product. It is a point when brand perceptions are actively being formed.

Fire & Rain knows the importance of clear communication. For more than 30 years we have helped our clients clearly communicate their brand. Our technical communications team brings the same exceptional quality and commitment to our clients’ user documentation and illustration work, offering:

  • Seamless integration with your production pipeline
  • Consistent adherence to your brand standards
  • Accuracy to engineering specifications
  • Unbiased perspective

Our 5-step approach simplifies the complexities of technical writing

An image of a blue and yellow curved pathway with the words "Assess your needs".
An image of a blue and yellow curved pathway with the words "Learn about your product".
An image of a blue and yellow curved pathway with the words "Create and format content".
An image of a blue and yellow curved pathway with the words "Review and edit content".
An image of a blue and yellow curved pathway with the words "Polish and Publish".

Our consumer technical writing experts communicate engineering concepts with clarity and precision

Products vary, but the information that your customers need most does not. Our technical communications team can communicate to your customers the product-specific information that is most relevant to them, resulting in a positive user experience. “Highly satisfied” customers are more likely to give an enthusiastic review and become brand loyal.

We can help you:

Optimize

the use of your internal resources

Reduce

your development costs

Manage

the user experience of your customers

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Control

the accuracy of your content and consistency of your message

“In the past, working with product literature was painful, with the artwork taking an extreme amount of time. My limited experience with Fire & Rain was awesome. The experience level and past knowledge of appliance literature was extremely helpful and made the process a turnkey deliverable.”

Bryan C.

Lead Engineer, Haier America

“Their use of topic-based authoring software helped to reduce both agency and translation costs for product literature development in the North American Region (NAR). Their attention to detail and extensive product knowledge created efficiencies for our department by reducing cycle times.”

Marlene H.

Consumer Safety Information Specialist, Whirlpool Corporation

“Working with these professionals put my mind at ease because I could trust the work would be done right and my deadlines would be met. In addition to user manuals, this literature team took the lead for labels and quick start guides as part of a new design development. The team took input from many sources and ran with it.”

Maria V.

Consumer Information Specialist, Whirlpool

“I have worked with Fire & Rain on product literature and would highly recommend this team based on consistent accuracy, efficiency and professionalism. They effectively managed multiple projects at once with our various internal product and engineering teams.”

Karin C.

Senior Product Manager, Haier America

We’re on the same page!

We’re eager to discuss how our technical writing services can help make user documentation one less chore for you to do.

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